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Learning While Doing Estate Planning: How our focus on smart, “just-in-time” estate education makes the big difference

 

Video Transcript:

In the hyper-competitive financial services landscape, institutions strive to uncover new ways to offer more value, and deepen customer relationships. Digital estate planning is a easily rendered offering which does both – increase client engagement and enhance loyalty.

Comprehensive Estate Planning Education

The OneDigitalTrust platform includes comprehensive estate education tools, designed to enrich user-understanding of key topics. This empowers them to navigate important legal and financial decisions with confidence, enhancing their overall financial literacy. The platform includes smart capabilities which uncover client-specific needs and serve the Advisor with most relevant, just-in-time education. This positions Advisors as comprehensive financial partners, offering personalized, and timely estate planning education and information.

Just-In-Time Educational Capabilities

At its core, OneDigitalTrust has powerful built-in, just in time, educational capabilities to keep both advisors and users informed through the estate planning journey. We believe, integrating “Smart estate education” into the platform helps advisors and institutions foster deeper engagement, build lasting relationships, to effectively drive both, growth and retention.

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Avoid These Real-Life Horror Stories: The Importance of Estate Planning for Your Members, Customers and Employees This Halloween

As Halloween approaches, financial advisors and institutions must prepare for more than just haunted houses and spooky tales. The true horror your clients may face is the financial chaos left behind without a proper estate plan. Unfortunately, when clients neglect their estate planning, their loved ones are often left with legal battles, unnecessary taxes, and emotional strain. Let’s look at some real-life cases of estate planning gone wrong and how you, as financial advisors and institutions, can protect your clients from becoming part of their own financial horror stories.

The Case of the Missing Will: A Family Conflict You Can Help Prevent

After the sudden passing of a client, two adult children found themselves in a nightmare scenario—no will had been created. The mother, assuming her intentions were clear, had left no formal documentation of her wishes. This led to a prolonged legal battle, as both siblings fought for what they believed was their rightful inheritance. With no will to guide the process, the courts took over, costing the family tens of thousands of dollars in legal fees. By the time the estate was settled, the family’s wealth had been significantly diminished, and the siblings’ relationship was irreparably damaged.

How Financial Advisors Can Help

This situation could have been entirely avoided with your intervention. Regularly discussing estate planning with clients and encouraging them to create or update their wills can prevent this kind of familial conflict. As a financial advisor, you have the unique opportunity to ensure your clients’ wishes are documented clearly and their loved ones are spared from drawn-out court battles. By incorporating estate planning services into your practice, you can add significant value to your client relationships.

The Phantom Heirs: An Outdated Will That Left Heirs Empty-Handed

A middle-aged client unexpectedly passed away, leaving behind two adult children. Both assumed they would inherit their father’s estate. However, when his will was located, it was revealed that it hadn’t been updated in 20 years—before his divorce. The outdated will left everything to his ex-wife, leaving his children with nothing. To make matters worse, he had neglected to update the beneficiaries on his life insurance policy, so his ex-wife also received the full payout.

How Financial Institutions Can Help

Regularly reviewing and updating estate plans is crucial, particularly after major life events such as divorce or the birth of children. As part of your financial services, offering estate plan reviews at key life milestones can protect your clients from this type of oversight. By providing access to estate planning platforms like OneDigitalTrust, your institution can help clients stay up to date and avoid unintended outcomes like these.

The Tax Nightmare: A Family Forced to Sell Assets Due to Poor Planning

In another unfortunate case, a family was devastated to discover the massive estate tax liability they faced after the death of their patriarch, a successful business owner. Although they were expecting to inherit a large estate, they hadn’t anticipated the substantial tax bill. To cover it, they were forced to sell off cherished family assets, including a vacation home that had been in the family for generations.

How Financial Advisors Can Help

This scenario could have been mitigated with proactive tax planning as part of a broader estate strategy. Financial advisors are in the ideal position to help clients structure their estates in ways that minimize tax burdens. By implementing tax-efficient strategies—such as creating trusts or incorporating charitable giving—you can help clients preserve their wealth for future generations. Encouraging clients to integrate estate planning with their overall financial strategy ensures they avoid such costly mistakes.

Helping Your Clients Escape the Horror: Simplifying Estate Planning

Estate planning can be a daunting task for clients, and many delay it until it’s too late. However, as financial institutions and advisors, you can make the process easier for your clients by offering access to streamlined estate planning solutions.

OneDigitalTrust is designed to simplify the process, enabling your clients to create or update their wills, set up trusts, and manage their estate plans with ease. By integrating this platform into your services, you provide clients with a comprehensive tool that helps them protect their assets and ensure their wishes are fulfilled.

This Halloween, help your clients and members avoid real-life financial horror stories by guiding them toward effective estate planning. With OneDigitalTrust, you can offer them peace of mind while strengthening your role as a trusted advisor or financial institution.

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October is National Estate Planning Month — Why Financial Institutions and Advisors should uncover added-value in serving members and customers

October is recognized as National Estate Planning Month, a time to emphasize the critical role of estate planning in securing financial futures. For financial institutions and financial advisors, this month serves as a valuable opportunity to reconnect with clients and highlight the importance of taking proactive steps to protect their assets and loved ones. By engaging clients in estate planning conversations, financial institutions and financial advisors can position themselves as essential partners in guiding their clients toward comprehensive financial security.

Estate Planning is Essential

Many people delay or overlook estate planning, often because they find the process overwhelming or mistakenly believe it is only necessary for the wealthy. However, estate planning is important for individuals at every life stage—whether it’s a new parent wanting to designate guardians for their children, someone purchasing their first home, or an entrepreneur considering business succession plans. Estate planning ensures that personal wishes are carried out and assets are distributed efficiently, offering peace of mind to individuals and their families.

National Estate Planning Month provides a simple framework for institutions and financial advisors to raise awareness of this essential service and help clients understand the benefits of having an estate plan in place.

Engaging Clients Through Estate Planning

October offers a natural opportunity for financial institutions and advisors to educate members and clients about estate planning and encourage them to take action. While many think of estate planning as drafting wills or trusts, it encompasses much more—ensuring that assets are protected, healthcare decisions are documented, and powers of attorney are established. By offering guidance, financial institutions and financial advisors can help clients navigate these complexities.

Here are a few ways institutions can leverage this month:

1. Provide Educational Content

Offering educational materials can help demystify estate planning. Financial institutions and financial advisors can share resources such as articles, webinars, or newsletters that outline key estate planning concepts in simple terms. Highlighting areas like healthcare and financial powers of attorney, and how estate planning ties into broader financial goals can encourage clients to take the next step.

2. Tailor Solutions to Different Life Stages

Estate planning needs vary greatly depending on life circumstances. Financial advisors can offer solutions suited to specific milestones, whether it’s helping young families plan for their children’s future, assisting business owners with succession strategies, or advising retirees on tax-efficient wealth transfer. Providing tailored options shows clients that estate planning is relevant at every stage of life.

3. Promote Comprehensive Financial Services

Estate planning often overlaps with other financial services like retirement planning, insurance, and tax strategy. October presents an opportunity to bundle estate planning with these services, offering clients a holistic approach to financial planning. This can help strengthen relationships by showcasing the institution’s ability to address multiple aspects of their financial well-being.

4. Build Client Relationships

By proactively discussing estate planning, financial institutions and financial advisors can create deeper connections with their members and clients. Engaging them in meaningful conversations about their long-term goals and offering practical tools to help them plan can foster trust and loyalty.

The Role of Digital Platforms in Estate Planning

As digital platforms  become increasingly pervasive, financial institutions and financial advisors can leverage technology to offer a modern approach to estate planning. Private-label platforms like OneDigitalTrust simplify the estate planning process, making it more accessible and affordable to members and clients. By integrating a digital estate planning platform into digital banking makes the process seamless while also enhancing utilization and usage. As more users create their plans, the brand-loyalty towards the financial institution or Advisor is accentuated which deepens the relationship. 

That said, it’s important to recognize that digital estate planning platforms are not a one-size-fits-all solution. While they may work effectively for simple (yet customized)  wills and basic revocable trusts designed for probate avoidance, individuals with more complex circumstances (e.g. complicated trust or multiple trusts for high net-worth persons) may be best served by a licensed human attorney because extensive interactive engagement will invariably be required. When digital platforms with complex estate planning options are put in the hands of clients and members, it leads to significant abandonment and defeats the purpose of getting users over the finish line.  Ensuring that clients understand when a digital solution is appropriate and when a more hands-on approach is necessary will maintain trust and set realistic expectations.